Tactful: AI-Powered Omnichannel Communication System
Tactful is an AI-powered system designed for omnichannel communication, focusing on enhancing customer engagement, satisfaction, and revenue. Its key features include a unified inbox, queue management, reporting, ticketing, and the Omni Automate AI chatbot.
The unified inbox feature facilitates seamless customer engagement across various channels, enabling effortless channel switching while maintaining ongoing conversations. Queue management ensures inquiries are efficiently routed to the right agents, providing expedited support based on priority.
Tactful's reporting metrics offer insights into interaction details, response times, handling durations, missed connections, top performers, and detailed agent analytics, aiding in identifying areas for enhancement. The Omni Automate AI chatbot streamlines customer interactions by promptly addressing routine queries, allowing agents to focus on high-value customer engagements.
